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Customer Relationship Management Articles


1: CRM strategy of low-cost
CIO often face such a situation: the leadership has recognized the company's business need a new CRM system, but the thought of CFO on the high cost of nervousness and CIO talks with the hope that it can reduce the expenditure section. At this t...

2: Zhe Qin Excel server customer relationship management
First, the system function chart Picture not clear? Click here to view the image (larger). Second, the system flow chart Picture not clear? Click here to view the image (larger). Now, the division of responsibilities to various departments to ex...

3: Project integration into enterprise planning CRM projects focus on
CRM software is a rising star, but popular in the enterprise is a very rapid speed. Therefore, the CRM software companies, it may have been the implementation of other project information. Such as office automation systems, financial management syst...

4: Customer Relationship Management applications in the pharmaceutical business
CRM (customer relationship management. CRM) is a corporate culture with the formation of the business combination of customer-centric business philosophy, is a company designed to improve customer relationships and new management mechanism, mainly i...

5: Mobile services based on customer relationship management system
1 Introduction With strategic thinking from the "product-centric" to "customer-centric" transformation, customer relationship management has now been recognized by the majority of enterprises. Customer relationship management th...

6: The "vitamin business" control "Enterprise puffiness: false prosperity"
"Enterprise puffiness" of the symptoms: Enterprise puffiness, false prosperity in the: surface of prosperity, but there are significant business risks; busy or the surface, item or a large sales and profits are few. "Enterprise puffi...

7: The "vitamin business" Enhancing managers "vision" to avoid the fuss
Eyes are "windows of the soul," normal life is an indispensable organ of the body. However, in recent years, urban people are suffering from an increasing number of diseases of the eye, not only with high intensity on the burden of the use...

8: What is the demand in the end? - The development of thought by the CRM (a)
What is the demand in the end? Especially for software development, the demand is most crucial is the success of a project to determine standards, however, the formal standard, so the demand for carrying too many things. Why is the definition of th...

9: Demand control (I) - by the thought of CRM development (b)
Why is the demand to control? How to control the demand? These two issues along with the recent development of CRM has led me to thinking. In a "demand what is in the end? - The development of thought by the CRM (a) "I seem to show that t...

10: Strengthening the five principles of CRM factor of safety
Most of the CRM applications will include mobile devices, such as notebook computers, PDA, and more and more frequently rely on the wireless network connection to engage in a dialogue with the server. It is weeks, the security of mobile devices with...

11: CRM afternoon tea (12) - customer communities in the role of marketing
Customer communities in the role of marketing QQ e-commerce business today and the Q group of friends to chat and asked to do online trading, the biggest problem is what? Testimonials answer said: promotion, let people know you. Because there are ...

12: CRM afternoon tea (13) - corporate life
Search to Baidu, Sina news to see the social attitudes to the End of the World, shopping to Taobao, books to Dangdang. This pattern seems to have become. If you become a customer of the company's Web site that set the hearts of style, you devel...

13: CRM afternoon tea (14) - customer relationship management, who should be doing
Customer Relationship Management to manage the department and implemented? A: The sales department is on the winding up on the task is to require limited Times. Although customer relationship management and is designed to bring new customers and ne...

14: CRM afternoon tea (15) - customer relationship management to implement a common cause of failure
Many enterprises, having listened to, launched the so-called customer relationship management. Spent much of the price, but companies still do not feel the customer relationship management What are the advantages. And through reflection, it seems to...

15: CRM afternoon tea (16)-SNS is a friend relationship management
SNS, is a friend of the tools to maintain and enhance. From a CRM point of view, is a friend of management tools, of course, can also be used for customer relationship management. We are generally a friend how to maintain and enhance the relationsh...

16: CRM afternoon tea (17) - the relationship is a very mysterious thing
Relations, is a very mysterious thing Because in the same classes, so the relationship with the students. However, a classmate of the relationship between the distance there. Because living in a district, so the relationship with the neighbors. Be...

17: CRM afternoon tea (18) - Chinese companies need to do CRM?
Chinese enterprises need to do customer relationship management? Chinese enterprises must be very urgent and customer relationships. We often hear the programmers will say "goodwritten procedures, no matter how good the software do not sell cu...

18: CRM afternoon tea (19) - E-commerce customer relationship management
Popularity me how I was so high turnover is so low, in the end and why? I do not know e-commerce, I have never engaged in e-commerce, I do not know how sales have never been a marketing, sales have never been a thing, let alone whether it can succe...

19: CRM afternoon tea (20) - customer relationship management roots
CRM is also confusion over ERP, I said that my real CRM, once it was pointed out that instead of my CRM. So, I think to do a thorough tour of the roots. CRM, no one around Gartner and Siebel does not open the two companies. In 1999, Gartner put fo...

20: CRM afternoon tea (21) - roots Siebel
Siebel made no mention of CRM talk like a carpenter does not say it can not be justified asclasses. I was interviewed by reporters from Siebel's first manager in China Wang Qiang, article in touch look out. Wang Qiang, Siebel said the company i...


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